Services

IT Support offers a solution centric approach that focuses on our customer’s mission, objectives, and goals. We integrate industry best practices with innovative ideas to solve complex problems.

IT Support is a Certified Service Disabled Veteran Owned Small Business (SDVOSB) with core competencies in predominant areas such as Information Technology, Engineering, Program Management, Requirements, Test Management, Medical Logistics, Training, Deployable Tele-Radiology System (DTRS).

The majority of our staff is composed of former U.S. Military Medical members, with deployment experience to austere, hostile environments. Our mission is to provide our clients with the highest quality services and solutions in support of their business and practices in the timeliest and cost-efficient manner. ITS embraces all aspects of a project from design, requirements and specification through implementation, training and support of the final product. We are structured to provide an all-encompassing range of Information Technology (IT) services to the U.S. Department of Defense (DoD), Homeland Security, other federal and state government agencies, and commercial clients. Additionally, ITS provides vital human resources, products and services that will ensure our clients will meet their demands.

Our many years of experience within the AMEDD, DoD-Health Affairs and Defense Health Clinical Systems. The Program Managers Office (PMO) provides essential support to varies PMO’s across a broad range of management and technical/functional functions that support the System Development Life-Cycle (SDLC), encompassing program and project management, systems engineering, technical engineering support, functional support, systems security, information assurance (IA), architecture support, cost estimation, and requirements management.

Our Subject Matter Experts (SMEs) in the military health care business model are able to incorporate into the training, their knowledge of how the Defense Health Clinical System (DHCS) software systems are implemented and integrated into the business process.

IT Support has a reputation within the Department Of Defense as experts with Program Management, Project Management, System Engineering, Testing and Training all Theater Medical Information programs within the DoD.

IT Support is a Leading IT solutions company providing Comprehensive end to end solutions with proven results. We offer remote IT infrastructure management services to our clients. Our IT infrastructure teams provide Network Operations support services, Data center, Helpdesk services, SAP application support, Network Monitoring, Server Management, Systems Administration, Database Administration and all related end to end services.

Our software Development teams have developed numerous Mobile, Web and desktop applications on all platforms using all the standard development languages.

ITS provides support to Department of Defense (DoD) in services performed both domestically and in warzones that demanded flexible approach. Some examples of our IT services include:

• Infrastructure and Network Design, Set Up, Configuration, and Testing
• System Deployment, Configuration, and Implementation
• Development Test and Evaluation
• Requirements Engineering
• Systems Engineering & Software Development
• System Integration
• Process Engineering
• Test Engineering, and Training
• Independent Verification and ValidationData Conversion and Clean Up
• Interface with Existing Systems
• System Administration
• Training and course development
• Project Management and Engineering
• Customer Service and Help Desk Operation
• Disaster Recovery

Our Custom Application Development Services include:

• Requirements gathering and analysis
• Systems analysis
• Gap analysis
• Architecture and design
• Development and unit testing
• Internationalization and localization
• Reporting and analytics
• Integration capability
• Release and configuration management

We are experienced in adhering to and integrating with standards and protocols; protecting data and systems; collecting, analyzing, reporting on metrics; and providing analyses, evaluations, and assessments of various kinds.

ITS has successfully supported large-scale projects spanning various offices and functions engaging a geographically diverse base. The cornerstone of our successful delivery is a customized project management methodology. Our project managers have had both formal training and years of experience managing complex projects. They are skilled in scheduling tasks, allocating resources, and performing project management activities based upon the standard project phases of Initiating, Planning and Design, Executing, Monitoring.

We use industry-leading practices, lessons learned from countless engagements, and program and project management Subject Matter Advisors (SMAs).

Our foundation is built on trust and teamwork. As a verified small disabled veteran owned company (SDVOSB), we understand the military and unique challenges that they have in day to day operations with networks and information assurance and have solutions that have proven results.

We customize our services according to each client’s special needs by employing flexible service models drawn from years of experience helping our clients choose the right solutions.